FAQ

FREQUENTLY ASKED QUESTIONS

Are you a manufacturer or trader?

We are a professional transformer manufacturer with more than 14+ years of experience;

How do you ensure the quality of your products?

First, we will confirm the sample and drawing parameters with you, and produce in strict accordance with ISO9001, ISO14001 and ATF16949 certification standards. We have obtained multiple quality certificates including CE, UL, ROHS, ISO and VED. We will prepare corresponding spare parts when shipping. All products are guaranteed for two years;

Can you customize transformers to meet our specific requirements?

Yes. Whether it's the voltage level, the size, the winding configuration, or any other specific technical requirement, transformers can be tailored to meet a wide range of specifications.

What are the typical operating temperatures and environmental conditions that your high frequency transformers can withstand?

Our high frequency transformers are designed to operate within a specific temperature range, often between -40°C to 125°C , and able to withstand other environmental conditions such as moisture, dust, and vibrations. 

What quality assurance and testing processes do you have in place to ensure the reliability and performance of your high and low frequency transformers?

We use materials that can withstand extreme temperatures and environmental conditions, such as advanced insulation, corrosion-resistant coatings and rugged casings. In addition, its internal components have been carefully selected and assembled to ensure its reliability in a variety of conditions.

At the same time, we conduct various environmental stress tests on transformers, including temperature cycling, humidity exposure and vibration testing, to ensure that their products can meet operating temperature and environmental requirements.

Delivery time for samples and bulk goods?

Sample delivery time is 3-5 days, and bulk orders are delivered within 10-20 days after receiving your deposit. In any case, we will try our best to meet your request;

What payment methods do you accept?

You can pay to our bank account, Western Union or paypal;

50% deposit in advance and 50% balance payment before shipment.

For product questions, please check the product page, or you are welcome to send questions and products of interest through the form below, or by email to sales@xuangedz.com, we will reply to you within 24hours.